Privacy Statement

Privacy Policy 

WHO IS VINTAGE PEONIE INTERIORS

Vintage Peonie Interiors is an independently run homeware retail business. We source, market and sell the latest homeware and accessories to customers nationwide. 

Vintage Peonie Interiors (collectively referred to as “Vintage Peonie”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.vintagepeonie.co.uk website (the “website”). 

 

OUR COMMITMENT TO YOU

Vintage Peonie Interiors takes the protection of your personal information diligently and will process your personal information lawfully, transparently and fairly. This privacy notice explains the personal information we collect about you and how it is used. 

 

WHAT INFORMATION DO WE COLLECT ABOUT YOU

Vintage Peonie Interiors will only collect and use the following personal information about you for: 

  • Fulfil your order(s)

  • Provide you a better shopping experience

  • Assist us to make our marketing more relevant to you and your interests

  • Improve our service

  • Meet our legal responsibilities

 

HOW WILL WE USE THE PERSONAL INFORMATION ABOUT YOU

Vintage Peonie Interiors collects your personal information in order to process your order, enquiry and manage your account. We will also contact you by email/phone/SMS/mail to provide you with any information, products and services that you request from us. 

Vintage Peonie Interiors will not share your information for marketing purposes with any other company. 

In processing your order or enquiry, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

 

HOW WE KEEP YOUR PERSONAL INFORMATION SAFE AND SECURE

Although data transmission over the internet or website cannot be guaranteed to be secure, Vintage Peonie Interiors works hard to maintain physical, electronical and procedural safeguards to protect your personal information with applicable date protection requirements. In the event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

 

THE PERSONAL INFORMATION WE COLLECT

The following types of personal information about you are collected:

Identity Date: first name, last name, title and gender.

Contact Data: email address, billing address, delivery address, location, country, telephone number.

Financial Data: payment card details, bank details and PayPal details.

Transaction Data: details of your purchases and the fulfillment of your orders (such as basket number, subtotal number, order number, title, currency, discounts, shipping, number of items, product number, category, single item price, tax etc.). Payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders.

Technical Data: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

Profile Data: purchases or orders made by you, product and style interests, preferences, feedback and survey responses.

Usage Data: how and when you use our website, how you moved around it, what you searched for; website performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Vintage Peonie products and services used by you.

Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.

 

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION FOR

Vintage Peonie Interiors shall only retain your personal information for as long as necessary for the purpose for which we obtained them and any other permitted linked purposes. We restrict access to your information to only those personal who need to use it for the relevant purpose. Our retention periods are based on business needs and your information that is no longer needed is removed securely. In relation to your information used to carry out any contractual obligation with you we may retain your personal information whilst the contract remains in force plus one year to deal with any queries or claims thereafter.

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

Vintage Peonie Interiors may collect your personal information about you in the following ways: 

Direct interactions: you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

  • Purchase Products on our website;

  • Subscribe to our social media sites or create wish lists;

  • Complete a voluntary market research survey;

  • Contact us with an enquiry or to report an issue (by phone, email, social media or messaging service);

Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies.

  • Third parties – we may receive personal data about you from various third parties, including:

  • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.

  • Technical Data from affiliate networks through whom you have accessed our website;

  • Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

 

MARKETING PREFERENCES

We may send you information about products and services of ours which may be of interest to you. If you have agreed to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email or phone us.

 

ACCESS TO YOUR PERSONAL INFORMATION & CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us. We want to make sure that your personal information is accurate and up to date. You may ask use to correct or remove information you think is inaccurate.

​

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. 

 

LINKS TO OTHER WEBSITES & THIRD PARTIES

Our website contains links to other websites, this privacy policy only applies to Vintage Peonie Interiors so when you link to other websites, you should read their own privacy policies.

​

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will place any updates on our website. This privacy policy was last updated 29 April 2019.

 

HOW TO CONTACT US

Please contact us if you have any questions about our privacy policy, or information we hold about you:

Email: info@vintagepeonie.co.uk

 

YOUR RIGHTS

Under certain conditions you have the right to require us to:

Provide you with further detail on the use we make of your information;

Provide you with a copy of your information;

Update any inaccuracies in the information we hold about you;

Delete any information about you that we no longer have a lawful ground to use;

Remove you from any direct marketing lists;

Restrict our use of your personal information;

Cease carrying out certain processing activities based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights (please refer to section on ‘Legal grounds for processing of your personal information’). 

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties. 

If you have any concerns or complaints regarding the way in which we process your information, please email us directly at info@vintagepeonie.co.uk. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.